1. Introduction
TicketBee (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, and services (the “Platform”).
By using TicketBee, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Account information: Name, mobile number, email address, and profile details you provide.
- Booking information: Events booked, ticket types, payment status, transaction IDs, and booking history.
- Payment information: Payments are processed by secure third-party payment gateways. We do not store full card or UPI credentials on our servers.
- Device & usage data: IP address, browser type, device identifiers, pages visited, and app usage analytics.
- Location data: City preference you select for event discovery (not precise GPS unless you explicitly allow it in the app).
- Communications: Messages you send to our support team or through contact forms.
3. How We Use Your Information
We use your information to:
- Create and manage your account and authenticate via OTP.
- Process bookings and deliver e-tickets with QR codes.
- Send booking confirmations, reminders, and important service updates.
- Enable ticket transfer, wishlist, and dashboard features.
- Provide customer support and resolve disputes.
- Improve the Platform, personalize recommendations, and prevent fraud.
- Comply with legal obligations and enforce our Terms.
4. How We Share Information
We may share your information with:
- Event organizers: Name, contact details, and ticket information required for event entry and attendee management.
- Payment partners: To process transactions securely (e.g. Razorpay or other gateways).
- Service providers: Cloud hosting, SMS/OTP delivery, email, WhatsApp notifications, and analytics — under contractual confidentiality obligations.
- Legal authorities: When required by law, court order, or to protect rights and safety.
We do not sell your personal information to third parties for their marketing purposes.
5. Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records may be retained for accounting and tax purposes as required by law.
7. Data Security
We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (HTTPS) and access controls. However, no method of transmission or storage is 100% secure.
8. Your Rights & Choices
Depending on applicable law, you may have the right to:
- Access and update your profile information from your account dashboard.
- Request correction of inaccurate data.
- Request deletion of your account, subject to legal retention requirements.
- Opt out of non-essential marketing communications.
To exercise these rights, contact us at info@ticketbee.live.
9. Children’s Privacy
TicketBee is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for removal.
10. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated date. Continued use after changes constitutes acceptance.
12. Contact Us
For privacy-related questions or requests, contact us at info@ticketbee.live or through our Contact page.